FLEX Account FAQ

DukeCard FLEX is DukeCard’s pre-paid declining balance account. Faculty, staff and students automatically receive a FLEX account when their DukeCard is issued. Pre-paid, refundable DukeCard FLEX funds can be used at participating campus, medical center and hospital facilities as well as stores, gift shops, vending and laundry machines.

Flex Account FAQ

Can I add funds to my FLEX account online?

Yes. Students can deposit FLEX funds online by charging their Bursar account. Using the Duke@Work My Pay tab, employees can deduct funds from their pay and have those funds added to a FLEX account associated with their DukeCard. All DukeCard Holders can add funds by debit or credit card via the eAccounts portal or eAccounts mobile app on your device.

Can I add funds to my FLEX account at DukeCard offices?

Yes. Debit and credit cards are accepted at both DukeCard offices.

Can I add funds through employee payroll deduction?

Duke University and Medical System employees can deduct funds from their paycheck and have those funds added to the FLEX account associated with their DukeCard. Through the Duke@Work My Pay Tab employees can:

Establish a one-time or recurring deduction
Change previously established deductions
End previously established deductions

For more information contact the DukeCard Office at 919-684-5800 or dukecard@duke.edu.

What other options are available for FLEX deposits?

See Self-service Locations for more information.

Can I view my account statement online?

Yes. Log into eAccounts to check your balance and view activity, including date, location and transaction amount.

Can you give me my balance information over the phone?

In compliance with FERPA and REG-E, we cannot give any information regarding your DukeCard over the phone.

Can I make cash withdrawals from my FLEX account?

No.

Can I get a refund on purchases from my FLEX account?

You may get a refund on purchases from your FLEX account. Please contact the vendor directly.

What if I find a discrepancy in my account statement?

Call the DukeCard Office immediately at (919) 684-5800.

What if I lose my DukeCard or mobile device? What happens to money in my account?

If you lose your card or mobile device, deactivate your card or device immediately in eAccounts. When you get your new card or device, your FLEX account will be available automatically. You are responsible for all unauthorized charges.

Do I get a refund if I close my FLEX account?

Refunds are processed for balances of $5 or more. Employees get their refund by check; student refunds are credited to their Bursar account.