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Flex Account FAQ

Flexible Spending Account, or Flex, is DukeCard’s pre-paid declining balance account. Faculty, staff and students automatically receive a Flex account when their DukeCard is issued. Pre-paid, refundable DukeCard Flex funds can be used at participating campus, medical center and hospital facilities as well as stores, gift shops, vending and laundry machines.

Do I need a separate card for FLEX?

No. A FLEX account is included with the DukeCard that you carry for identification.

Can I add money to my account online?

Yes. Students can deposit FLEX funds online by charging their Bursar account (see Manage Your DukeCard). Using the Duke@Work My Pay tab, employees can deduct funds from their pay and have those funds added to a FLEX account associated with their DukeCard. All DukeCard Holders can add funds via the eAccounts portal or eAccounts mobile app on your device.

Can I add money to my FLEX account at DukeCard offices?

Yes. Cash, checks, debit and credit cards are accepted at both DukeCard offices. 

What other options are available for FLEX deposits?

See Self-service Locations for more information.

Can I view my account statement online?

Yes. Log into eAccounts to check your balance and view activity, including date, location and transaction amount.

Can I receive a printed account statement?

Yes. However, as part of Duke’s Greening Initiative, we encourage you to elect to receive online statements instead of printed monthly statements.

Can you give me my balance information over the phone?

In compliance with FERPA and REG-E, we cannot give any information regarding your DukeCard over the telephone.

Can I make cash withdrawals from my FLEX account?

No.

Can I get a refund on purchases from my FLEX account?

You may get a refund on purchases from your Flex account. Please contact the vendor directly.

What if I find a discrepancy in my account statement?

Call the DukeCard office immediately at (919) 684-5800.

What if I lose my DukeCard? What happens to the money in my account?

If you lose your card, deactivate your card immediately in eAccounts. When you get your new card, your FLEX account will be available automatically. You are responsible for all unauthorized charges.

Do I get a refund if I close my FLEX account?

Refunds are processed for balances of $5 or more. Employees get their refunds by check; student refunds are credited to their Bursar account.