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012 Telecom Dr.(rear entrance of the Telecom building under the blue awning off Research Drive) 

  • Phone: (919) 684-5800
  • Email:
  • Office Hours: 9AM to 5PM Monday through Friday

The University DukeCard Office is open by appointment only.  Schedule an appointment to visit our office.  When you arrive, please use the call box beside the door for assistance.



Duke Clinics Building, Red Zone(by the Medical Center Bookstore and with the Parking Office)

  • Phone: (919) 684-2273 
  • Email:
  • Office Hours: 9AM to 5PM, Monday through Friday

Submit a Help Ticket

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Request help from DukeCard staff.

  1. Report an Urgent Problem or Issue (urgent)
  2. Download Door Schedule (urgent) *
  3. Unlock My Door for a Scheduled Event
  4. Add or Remove an Individual's Building Access
  5. Report a Vending or Laundry Reader Problem 
  6. Report a Housing Wireless Lock Issue (students only)
  7. Request a Door Reader  (new!) * 

* For Access Coordinators only

You can also report a problem via email to or by phone at (919) 684-5800.

IT Service Status

Before requesting help, check the IT Service Status page for outages and scheduled maintenance.

IT Service Status