1 Start 2 Complete Contact Information Student Name * Duke Unique ID * Email Call Back Phone Number * What's a good time to reach you? * Service Offering Door Access Location Information Your Residence Hall * - Select -East Campus - GilesEast Campus - PegramEast Campus - SouthgateEast Campus - TrinityWest Campus - Craven AAWest Campus - Craven BWest Campus - Craven CWest Campus - Craven DWest Campus - Craven EWest Campus - Craven FWest Campus - Craven RWest Campus - Craven SWest Campus - Craven TWest Campus - Craven UWest Campus - Craven VWest Campus - Craven VOWest Campus - Craven VOOWest Campus - Craven WWest Campus - Craven XWest Campus - Craven YWest Campus - Craven ZWest Campus - Crowell BBWest Campus - Crowell CCWest Campus - Crowell DDWest Campus - Crowell EEWest Campus - Crowell GWest Campus - Crowell HWest Campus - Hollows AWest Campus - Hollows B Suite or Room Number * Is this an exterior suite door (Hollows only)? * Yes No Is this a bathroom door? * Yes No Reader Problem Description How have you tried to access your room? (check all that apply) * Tap my DukeCard Swipe my DukeCard Tap my mobile device Can your roommate access your room? * Yes No I don't know Not applicable (single room or bathroom door) Have you reported this problem in the past? * Yes No Do you see any lights on the door reader when you tap or swipe? * Yes No Try pressing the '#' button on the reader - do you see any lights? What color light displays when you... * Green LightAmber LightRed LightOther LightNo LightN/A (No Swipe) Tap my DukeCard * Tap my DukeCard - Green Light Tap my DukeCard - Amber Light Tap my DukeCard - Red Light Tap my DukeCard - Other Light Tap my DukeCard - No Light Tap my DukeCard - N/A (No Swipe) Swipe my DukeCard * Swipe my DukeCard - Green Light Swipe my DukeCard - Amber Light Swipe my DukeCard - Red Light Swipe my DukeCard - Other Light Swipe my DukeCard - No Light Swipe my DukeCard - N/A (No Swipe) Tap my mobile device * Tap my mobile device - Green Light Tap my mobile device - Amber Light Tap my mobile device - Red Light Tap my mobile device - Other Light Tap my mobile device - No Light Tap my mobile device - N/A (No Swipe) What type of phone or smart device do you have? * Android Apple What is the operating system on your device? * What else should we know? CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit
