- Mobile DukeCard on Android Frequently Asked Questions
Mobile DukeCard on Android Frequently Asked Questions
From your device tap: Settings -> About Phone -> Software information.
To update, from your device tap: Settings -> General -> Software Update -> Download -> Install; passcode may be required. Your device will display the estimated download time.
Open your Transact eAccounts app then sign in with your NetID and password. Complete multifactor authentication. Click on your picture in the upper left portion of the screen. Click on the (...) in the upper right corner. You should see the 'Delete Campus ID' option. Click to remove your Campus ID.
You will now need to add your Campus ID back to your device. See Adding Your DukeCard to Google Pay on Your Android Devicefor more information.
Yes. You can use your fingerprint on your Android device to open the Transact eAccounts app but you must have the latest version from the Google Play store. When you open Transact eAccounts after you upgrade, you will be asked if you want to use your fingerprint to open the app. If you enable this option you will not have to go through the NetID/MFA Duo login process to open the app.
Log into eAccounts portal and click Card Services on the menu bar. Click on Deactivate Card on the next screen. Choose the mobile device you want to deactivate from the drop-down list. Click the Deactivate Card button. You will receive a confirmation email from Blackboard. Your physical DukeCard will continue to work even if you have deactivated a device.
Log into the eAccounts portal and click Card Services on the menu bar. Click on Reactivate Card on the next screen. Choose your mobile device from the drop-down list. Click the Reactivate Card button. You will receive a confirmation email from Blackboard.
If you have set up your challenge questions, you can call the DukeCard Office at (919) 684-5800 to request that your credential be reactivated. Log in at oit.duke.edu/selfservice with your current password and Multifactor Authentication to set up your challenge questions.
If you have not set up challenge questions you will need to go to the DukeCard Office to “unsuspend” your device. Please bring your physical DukeCard with you to verify your identity.
No, Android wearables are not supported at this time.
Yes, unless you suspend your credential.
Yes. You can remove your credential from your Android device and re-add it when you return to Duke.
Information updates should be made by contacting the following:
- Photo updates – go to the DukeCard Office to have a new photo made
- Name changes – employees should contact their HR representative to update their information in the SAP system; students should contact the Registrar’s office to update their information in the SISS system.
You should see changes to your DukeCard on your Android device once the updated information has been received by our system.
Yes. Go to the eAccounts portal to add funds to your Flex account. Once you have made an initial deposit you can choose to save your card information at the confirmation screen. The saved credit card will be used for future deposits. Note that payment information can't be edited or deleted in the app. You must use the eAccounts portal to make changes such as deleting a card from the app. The minimum deposit amount is $25.
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
No. You cannot request money from the Bursar's Office. However, you can add money to your DukeCard in the following ways:
- DukeCard Office - we accept cash, check and debit or credit card
- PHIL station - cash only
- eAccounts - by debit or credit card
Note that your card may be suspended by reasons other than a Bursar hold and you may not be able to add funds to your DukeCard in that case.
Contact the business owner of the transaction to report the suspected activity. For suspected fraudulent use of your credential for building access contact Duke Police.
Return to the location of the sale and request the store issue a credit card refund and then process the transaction to charge your DukeCard in the POS register
No. Once your DukeCard is added to Transact eAccounts, simply hold your device to the reader. The device must be powered on and your phone screen active, but you don't have to open the Transact eAccounts app.
If you need a card for residence hall access when DukeCard offices are closed, contact your Resident Assistant for a card that will provide access to your residence hall. If you don't know how to contact your Resident Assistant, please contact the Residence Coordinator on Call through Duke Police at (919) 684-2444.
Questions about access to an academic or administration building should be directed to the DukeCard Office at (919) 684-5800 during regular business hours.
Your DukeCard mobile credential makes visits to campus recreation centers more convenient. You can use your DukeCard credential for entry and membership validation at Brodie and Wilson Recreation Centers as well as the Central Campus Pool (April – September). Your credential can also be used at Red Mango in the Wilson Center.
Your DukeCard credential becomes inactive when your status as faculty, staff or student is terminated. If you transfer to another program or department within the University, your credential will remain active.