Need Help?

Complete the request form below that is appropriate to your need. Request forms automatically generate a ServiceNow ticket. ServiceNow tickets are reviewed by DukeCard staff during business hours.

1. Report an Urgent Problem or Issue
2. Download Door Schedules (access coordinators only)
3. Lock or Unlock a Door for a Scheduled Event
4. Change My Building's Door Schedule
5. Add or Remove an Individual's Door Access
6. Report a Vending or Laundry Reader Problem 
7. Report a Housing Wireless Lock Issue (students only)

You can also report a problem via email to dukecard@duke.edu.

My COVID

Access your My COVID Link to report new symptoms, report an exposure, submit test results, or submit vaccination records.