Need Help?

Complete the request form below that is appropriate to your need. Request forms automatically generate a ServiceNow ticket. ServiceNow tickets are reviewed by DukeCard staff during business hours.

  1. Report an Urgent Problem or Issue
  2. Lock or Unlock a Door for a Scheduled Event
  3. Change My Building's Door Schedule
  4. Report a Vending or Laundry Reader Problem 
  5. Report a Housing Wireless Lock Issue (students only)

You can also report a problem via email to or by clicking the Report a Problem link above.