DukeCard and iOS 12.2/WatchOS 5.2 - Express Mode Toggle Required

Current Mobile DukeCard users with the mobile credential already installed on their Apple device should be aware of a functionality change related to their Apple Wallet when they upgrade to iOS 12.2 or watchOS 5.2.  New users are not affected as they will have to perform these upgrades on their devices before installing their mobile credential for the first time.  

When you upgrade, your Apple Wallet does not recognize that Touch ID or Face ID is enabled. You will need to toggle the Express Mode setting to resolve the issue.  There are a few simple steps you need to take:

iPhone Apple Watch
Open Wallet Open My Watch on your iPhone
Tap the [...] on the top right corner of your Mobile DukeCard credential. Tap Wallet & Apple Pay
Image of DukeCard in Apple Wallet
Image of My Watch Wallet & Apple Pay link on iPhone
Toggle the green button to turn Express Mode off and back on. You will be prompted for Face ID or Touch ID to complete the reset. Toggle the green button to turn Express Mode off and back on. You will need to enter your passcode on your watch to complete the reset.
Image of back of DukeCard in Apple Wallet
Image of Express Mode Button in My Wallet

Apple is currently working on a fix which will be released as soon as it is available.  In the meantime, if you have questions or need help, contact the OIT Service Desk at (919) 684-2200 or visit the Service Desk Help Page to chat with a representative or submit a ticket.