community photo of doors and bricks at Duke

DukeCard FAQ

Do I need identification to receive my DukeCard?

Yes, you must present a valid government-issued picture ID to receive your DukeCard.

Can I have someone else pick up my card?

No, your DukeCard is your responsibility. You will have to show identification and sign for the card when you pick it up.

What should I do if my DukeCard is lost or stolen?

IMMEDIATELY go to Manage Your DukeCard to suspend your card or visit the DukeCard Office. You are responsible for all unauthorized charges.  

Is there a fee to replace a lost or stolen card?

Yes. All DukeCard holders are charged a fee if their DukeCard is lost or stolen.

I found my deactivated card but now it won't work.

Bring your current deactivated card to the DukeCard Office to reactivate it.

Can I reactivate my card over the phone?

No, for your protection please bring your card to the DukeCard Office so we can verify your identity.

What should I do if my DukeCard isn't working?

Bring your card to the DukeCard Office so we can evaluate and resolve the problem.