Is
there a list of policies and procedures for hospital ID cards?
What
do I need in order to get my DukeCard?
What
should I do if my DukeCard is lost or stolen?
How
do I go about changing my name on my DukeCard?
How
do I change my department or add credentials to my DukeCard?
What
should I do if my DukeCard gets damaged?
How
can I prevent my DukeCard from getting damaged?
My
DukeCard won't read when I swipe it, what should I do?
Can
I have more than one DukeCard?
Is
there a list of policies and procedures for hospital ID cards?
The full text of the DUHS Employee Identification Badge Procedure can
be viewed here.
This document spells out the official rules governing ID cards at Duke
University Hospital.
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What
do I need in order to get my DukeCard?
New employees
should bring either an IR or a copy of the ID Request Form from the department
in which they will be working. The forms should include any credentials
(MD,PhD,RN,etc.) which need to be printed on the card as well as the employee's
Duke Unique ID number.
Note:
Managers should include the complete fund code on the form so that
we may bill the department correctly. The cost is $5 for a regular card and $10 for a prox/HID card.
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What
should I do if my DukeCard is lost or stolen?
Lost or
stolen DukeCards must be reported to our office immediately. You can reach
us 8-4 Mon-Fri at 684-2273 or 24 hours/day at 684-5800. Your card
can be deactivated instantly, blocking the unauthorized use of your accounts
or access features.
Replacement
cards can be issued from the DukeCard Office at any time.
A new card can be produced
in minutes and will have the same account and
access features as your original
card. There is a $10 fee for replacement of a lost or stolen card ($15 for prox/HID).
This can be paid by the employee (cash or check only), or the department
by IR or the ID Request Form.
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How
do I go about changing my name on my DukeCard?
Employees
who legally change their name can bring a marriage certificate or updated
driver's license to our office and we will happily update their DukeCard.
There is a $4 charge for this service.
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How
do I change my department or add credentials to my DukeCard?
For transfers
between departments employees need to bring an IR or ID Request Form filled
out by the department to which they are transferring. The employee
should also bring their old ID card to our office or turn it in to the
supervisor in the department they are leaving.
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What
should I do if my DukeCard gets damaged?
If your
card is damaged by normal wear and tear simply bring it by our office
and we will replace it at no charge. However, if the card has been damaged
by employee abuse (pins poked through it, dog ate it, etc.) there will
be a $5 replacement fee ($10 for prox/HID card), as long as the old card is turned in.
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How
can I prevent my DukeCard from getting damaged?
In order
to protect you DukeCard from damage you should use the same care you would
with a credit card. In the hospital avoid going near the MRI with
your badge on. It would be wise to keep your DukeCard away from any kind
of strong magnet. Don't puncture, bend or fold your card. Don't accidentally
put it in the washing machine. Also, you should not use your DukeCard
as an ice scraper on those rare occasions when we have bad weather.
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My
DukeCard won't read when I swipe it, what should I do?
There
may be any number of reasons why your card isn't working. It is difficult
to diagnose the problem over the phone and even harder to fix it that
way. For that reason we recommend that you bring your card to our office
if you feel that it is malfunctioning in any way. There is lots of testing
equipment here and we can make sure that your card is working properly
before you leave.
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Can
I have more than one DukeCard?
One of
the primary functions of the DukeCard is security. In the interest
of better controlling access to restricted areas and facilities, it is
our policy that no person may have more than one active card at a time.
If you have a replacement card made we deactivate any previous ones immediately
to prevent any unauthorized use. This policy is geared toward the security
concerns of all of us here at Duke and is not subject to exception.
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