Door Access Requests

Complete the request form below that is appropriate to your need.
Requests are reviewed by DukeCard staff during business hours or, for select, time-sensitive requests, 24 hours a day.  If your request requires time-sensitive attention, note that where prompted on the form.

If you do not have a valid Duke NetID and password you will be unable to submit this form.  If so, please call the DukeCard Office at 919-684-5800 and your call will be answered or routed appropriately. visit the DukeCard office. See the home page of this site for office hours and locations. If you are locked out of a residential building, you should visit the Link for a temporary replacement card or call RLHS Dean on-Call for assistance.

To report a door problem (urgent requests answered around the clock):

  1. To report a door not operating as intended for a scheduled, approved event, scheduled through the 25Live system (Report may be initiated only by an instructor or an event organizer in possession of a valid 25Live "event reference number.")
  2. To request that a door be locked or unlocked as soon as possible (Door lock requests may be initiated by any member of the Duke community. Door unlock requests may be initiated for scheduled, approved campus events or by an authorized building contact; all exterior door unlock requests require building contact approval.)
  3. To initiate a routine change to door schedule or access rights (requests processed during normal business hours):

  4. To request a building be unlocked for an approved event, scheduled through the 25Live system (Request may be initiated only by an instructor or an event organizer in possession of a valid 25Live "event reference number.")
  5. To request a change in door schedule (Request may be initiated only by authorized building contacts; others must make their requests through Authorized Access Requester.)
  6. To request a change in an individual's card-controlled access (Request may be initiated only by authorized building contacts; others must make their requests through Authorized Access Requester.)